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    • About Crow
    • Products
      • Wireless Solutions
        • SHEPHERD™ Panels
        • SHEPHERD™ Peripherals
      • Hybrid Sytems
        • RUNNER™ 8/64
        • Wired Detectors
      • Telecare
        • SHEPHERD4CARE™
      • CrowCloud™
        • Crow Apps
    • Catalogues
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  • Home » Support

    • E-Learning
    • Download Center

    E-Learning

    E-Learning is an online learning session provided by an instructor in real time enabling you to ask questions and receive answers in a fully interactive way.
    If you are interested, please contact support@crow.co.il to book a session.

    Answers to frequently asked questions

    You have questions regarding your Crow’s product? Here you will find answers.

    There can be two reasons for that , the first is if you disarm the system during the call , when the system is disarmed it finishes the call and doesn’t go on to the next numbers since the alarm is acknowledged , unless you are in Contact ID format then you have another dial to report disarm to the monitoring station. Another possibility is in domestic/voice dialling format. Normally the auto kiss of is on then you cant put the option “stop if kiss-off” on since it will always be kissed-off since will never go next numbers.
    test response

    Download Center

    Product

    Document

    Download

    SHEPHERD™

    Smart Home Security

    Manual SHEPHERD PANEL CROW_new_

    2.15 MB

    Download

    SHEPHERD™

    Smart Home Security

    Quick Install Guide

    607.28 KB

    Download

    SHEPHERD™

    Smart Home Security

    Declaration of Conformity

    342.94 KB

    Download

    SHEPHERD™ (Lara – 4G)

    Smart Home Security

    Declaration of Conformity

    336.61 KB

    Download

    SH-KP-ADV-8F

    Wireless Keypad

    Installation Instructions

    441.75 KB

    Download

    SH-KP-8F

    Wireless Keypad

    Declaration of Conformity

    312.49 KB

    Download

    SH-KP-ADV-8F

    Wireless Keypad

    Declaration of Conformity

    321.36 KB

    Download

    FW2-RMT

    Wireless Remote Keyfob

    Installation Instructions

    198.89 KB

    Download

    FW2-RMTW

    Wireless Remote Keyfob

    Installation Instructions

    236.83 KB

    Download

    FW2-RMT

    Wireless Remote Keyfob

    Declaration of Conformity

    381.34 KB

    Download

    SH-RPT

    Wireless Repeater

    Installation Instructions

    351.63 KB

    Download

    SH-RPT

    Wireless Repeater

    Declaration of Conformity

    427.10 KB

    Download

    SH-PIRCAM-IN

    Indoor PIR & Camera

    Installation Instructions

    304.70 KB

    Download

    SH-PIRCAM-IN

    Indoor PIR & Camera

    Declaration of Conformity

    309.29 KB

    Download

    FW2-PIRCAM-OUT

    Wireless Outdoor PIR & Camera Detector

    Datasheet-FW2-PIRCAM-OUTDOOR-Crow

    200.81 KB

    Download

    FW2-PIRCAM-OUT

    Wireless Outdoor PIR & Camera Detector

    Installation Instructions

    540.37 KB

    Download

    SH-AVM

    Audio Verification Module

    Installation Instructions

    791.54 KB

    Download

    SH-AVM

    Audio Verification Module

    Declaration of Conformity

    294.51 KB

    Download

    SH-PIR

    Two Way Wireless PIR Motion Detector

    Installation Instructions

    408.76 KB

    Download

    SH-PIR

    Two Way Wireless PIR Motion Detector

    Declaration of Conformity

    360.92 KB

    Download

    SH-CRT

    Curtain PIR Detector

    Installation Instructions

    346.53 KB

    Download

    SH-CRT

    Curtain PIR Detector

    Declaration of Conformity

    363.55 KB

    Download

    FW2-EDS-3000 AM

    Double PIR and Anti-Masking Outdoor Detector

    Datasheet-FW2-EDS3000AM-Crow

    192.40 KB

    Download

    FW2-EDS-3000 AM

    Double PIR and Anti-Masking Outdoor Detector

    Installation Instructions

    832.67 KB

    Download

    FW2-EDS-3000 AM

    Double PIR and Anti-Masking Outdoor Detector

    Declaration of Conformity

    313.86 KB

    Download

    SH-MAG & Shock

    Two Way Wireless MAG & Shock


    Download

    SH-MAG & Shock

    Two Way Wireless MAG & Shock

    Declaration of Conformity

    369.03 KB

    Download

    SH-GBD

    Glass Break Detector

    Installation Instructions

    331.62 KB

    Download

    SH-GBD

    Glass Break Detector

    Declaration of Conformity

    313.34 KB

    Download

    SH-SIRINT

    Wireless Indoor Sounder

    Installation Instructions

    272.01 KB

    Download

    SH-SIRINT

    Wireless Indoor Sounder

    Declaration of Conformity

    309.52 KB

    Download

    FW2-NEPTUNE

    Two Way Wireless Outdoor Sounder

    Installation Instructions

    506.75 KB

    Download

    FW2-NEPTUNE

    Two Way Wireless Outdoor Sounder

    Declaration of Conformity

    311.40 KB

    Download

    FW2-SMK

    Wireless Smoke Detector

    Datasheet

    109.00 KB

    Download

    FW2-SMK

    Wireless Smoke Detector

    Installation Instructions

    428.21 KB

    Download

    FW2-SMK

    Wireless Smoke Detector

    Declaration of Conformity

    192.90 KB

    Download

    SH-SMK

    Wireless Smoke Detector

    Installation Instructions

    417.20 KB

    Download

    SH-SMK

    Wireless Smoke Detector

    Declaration of Conformity

    225.10 KB

    Download

    SH-SMK

    Wireless Smoke Detector

    Declaration of Performance

    563.12 KB

    Download

    SH-FLOOD

    Two way wireless Flood Detector

    Installation Instructions

    491.91 KB

    Download

    SH-FLOOD

    Two way wireless Flood Detector

    DoC SH-FLOOD-8F

    311.44 KB

    Download

    SH-AQ

    Air Quality Sensor

    Installation Instructions

    425.74 KB

    Download

    SH-AVM

    Audio Verification Module

    Installation Instructions

    791.54 KB

    Download

    SH-MAG & Shock

    Two Way Wireless MAG & Shock

    Installation Instructions

    479.85 KB

    Download

    RUNNER™ Series

    Wired & Wireless Control Panels

    User's Guide

    847.96 KB

    Download

    LCD Keypads

    LCD Multi-Language Keypads for RUNNER™

    Declaration of Conformity Black Keypad

    193.64 KB

    Download

    LCD Keypads

    LCD Multi-Language Keypads for RUNNER™

    Declaration of Conformity Blue Keypad

    194.20 KB

    Download

    LCD Keypads

    LCD Multi-Language Keypads for RUNNER™

    Declaration of Conformity

    194.46 KB

    Download

    RUNNER™ Series

    Wired & Wireless Control Oanel

    User's Guide

    847.96 KB

    Download

    LED Icon Keypads

    LED Icon Keypads for RUNNER™

    Declaration of Conformity

    193.42 KB

    Download

    LED Icon Keypads

    LED Icon Keypads for RUNNER™

    Declaration of Conformity Blue Keypad

    194.57 KB

    Download

    FW2-Transceiver

    Two Way Transceiver/Receiver for Runner™

    Installation Instructions

    292.81 KB

    Download

    FW2-Transceiver

    Two Way Transceiver/Receiver for Runner™

    Declaration of Conformity

    218.89 KB

    Download

    Voice Board

    Runner 4/8 & 8/16

    Installation & Programming Guide

    217.21 KB

    Download

    Voice Board

    2 Way Voice Board

    Installation & Programming Guide

    372.62 KB

    Download

    Voice Board

    2 Way Voice Board

    Declaration of Conformity

    192.22 KB

    Download

    Speech Programmer

    User Manual

    15.50 KB

    Download

    Output Relay Board Expander

    Installation Instructions

    60.13 KB

    Download

    D-Link USB

    Installation Instructions

    475.47 KB

    Download

    D-Link USB

    Software ZIP file

    1.73 MB

    Download

    RUNNER LINK™

    TCP/IP GATEWAY

    Installation and Programming Guide

    2.10 MB

    Download

    RUNNER LINK™

    TCP/IP GATEWAY

    Software ZIP file Runner Link

    3.72 MB

    Download

    R4816-4G IP Module

    IP Module for RUNNER

    Datasheet-R4816-4G-IP-Module-Crow

    340.60 KB

    Download

    R4816-4G IP Module

    IP Module for RUNNER

    Declaration of Conformity

    191.95 KB

    Download

    RUNNER™ 8/64 Series

    Panel, Expanders and Keypad

    Brochure

    4.35 MB

    Download

    RUNNER™ 8/64

    8/64 Zones Control Panel

    Specification Overview

    28.86 KB

    Download

    RUNNER™ 8/64

    8/64 Zones Control Panel

    Installation Instructions

    2.06 MB

    Download

    RUNNER™ 8/64

    8/64 Zones Control Panel

    Programming Guide

    1.28 MB

    Download

    R864M-1

    RUNNER™ 8/64 Control Panel

    Declaration of Conformity

    192.24 KB

    Download

    R864-EX-Z8

    8/16 Input Zone Expander

    Declaration of Conformity

    192.70 KB

    Download

    R864EX-O4

    Four Output Expander

    Declaration of Conformity

    192.65 KB

    Download

    R864-KP1 & R864-KP1-P

    Small LCD Keypads

    Declaration of Conformity

    193.63 KB

    Download

    KP-TOUCH

    Touch Screen Keypad

    Brochure

    1.44 MB

    Download

    KP-TOUCH-PROX

    Touch Screen Keypad with build in Prox Reader

    Brochure

    453.09 KB

    Download

    KP-TOUCH / PROX

    Touch Screen Keypads

    Installation Instructions

    1.11 MB

    Download

    RUNNER™ 8/64 Series

    R864-W-IF2

    Installation Instructions

    7.25 MB

    Download

    RUNNER™ 8/64 Series

    R864-W-IF2

    Declaration of Conformity

    192.42 KB

    Download

    R864-PSU2

    Power Supply Module

    Declaration of Conformity

    192.69 KB

    Download

    Reader/Keypad Access Control Readers

    Declaration of Conformity

    193.47 KB

    Download

    SWAN QUAD

    Digital Quad PIR Detector

    Datasheet

    255.92 KB

    Download

    SWAN QUAD

    Digital Quad PIR Detector

    Installation Instructions

    410.02 KB

    Download

    SWAN QUAD Curtain Lens

    Digital Quad PIR Detector

    Installation Instructions

    382.30 KB

    Download

    SWAN™ Line

    Comparison Table

    Swan Series Comparison

    314.95 KB

    Download

    SWAN QUAD

    Digital Quad PIR Detector

    Declaration of Conformity

    295.14 KB

    Download

    SWAN 1000

    PIR and Microwave Detector

    Datasheet

    172.71 KB

    Download

    SWAN 1000

    PIR and Microwave Detector

    Installation Instructions

    393.36 KB

    Download

    SWAN 1000 (10.525GHz}

    PIR and Microwave Detector

    Declaration of Conformity

    194.21 KB

    Download

    SWAN 1000 (9.9 GHz)

    PIR and Microwave Detector

    Declaration of Conformity

    279.06 KB

    Download

    SWAN DT AM

    Digital PIR & Microwave Detector with Anti-Masking

    Datasheet

    250.44 KB

    Download

    SWAN DT AM

    Digital PIR & Microwave Detector with Anti-Masking

    Installation Instructions

    697.88 KB

    Download

    SWAN DT AM

    Digital PIR & Microwave Detector with Anti-Masking

    Declaration of Conformity

    192.56 KB

    Download

    SWAN PGB

    PIR, Shock and Glass Break detector

    Datasheet

    222.82 KB

    Download

    SWAN PGB

    PIR, Shock and Glass Break detector

    Installation Instructions

    103.25 KB

    Download

    SWAN PGB

    PIR, Shock and Glass Break detector

    Declaration of Conformity

    192.46 KB

    Download

    SWAN CAM HD

    Combined PIR detector & camera

    Datasheet

    234.67 KB

    Download

    SWAN CAM HD

    Video Module

    Datasheet Swan Cam Video Module

    781.77 KB

    Download

    SWAN CAM HD

    OSD Configurations

    Installation Instructions

    571.66 KB

    Download

    SWAN CAM

    Combined PIR detector & camera

    Declaration of Conformity

    217.53 KB

    Download

    SWAN CAM

    Swan CAM (No CAM)

    Declaration of Conformity

    192.19 KB

    Download

    TLC-360

    360° Ceiling Mount PIR Detector

    Datasheet

    465.34 KB

    Download

    TLC-360

    360° Ceiling Mount PIR Detector

    Installation Instructions

    381.98 KB

    Download

    TLC-360

    360° Ceiling Mount PIR Detector

    Declaration of Conformity TLC-360 (IRP-5000)

    192.71 KB

    Download

    TLC-360

    360° Ceiling Mount PIR Detector

    Declaration of Conformity TLC-360

    192.50 KB

    Download

    GBD-PLUS 2

    Shock and Glass Break Sensors

    Datasheet

    138.59 KB

    Download

    GBD-PLUS

    Shock and Glass Break Sensors

    Installation Instructions

    57.92 KB

    Download

    GBD-PLUS

    Shock and Glass Break Sensor

    Declaration of Conformity GBD-PLUS

    193.63 KB

    Download

    VIB-2000

    Vibration Detector

    Installation Instructions

    250.86 KB

    Download

    VIB-2000

    Vibration Detector

    Declaration of Conformity

    191.93 KB

    Download

    D&D

    Double Quad PIR Outdoor Detector

    Datasheet

    326.35 KB

    Download

    D&D

    Double Quad PIR Outdoor Detector

    Installation Instructions

    299.10 KB

    Download

    D&D

    Double Quad PIR Outdoor Detector

    Declaration of Conformity

    192.14 KB

    Download

    EDS-2000-AM

    Quad PIR and Microwave Outdoor Detector with Anti-Masking

    Datasheet

    281.04 KB

    Download

    EDS-2000-AM

    Quad PIR and Microwave Outdoor Detector with Anti-Masking

    Installation Instructions

    1.81 MB

    Download

    EDS-2000

    PIR and Microwave Outdoor Detector with Anti-Masking

    Installation Instructions

    3.10 MB

    Download

    EDS-2000-AM

    Quad PIR and Microwave Outdoor Detector with Anti-Masking

    Declaration of Conformity

    55.01 KB

    Download

    EDS-3000

    Double Quad PIR and Microwave Outdoor Detector

    Datasheet

    140.10 KB

    Download

    EDS-3000

    Double Quad PIR and Microwave Outdoor Detector

    Installation Instructions

    2.23 MB

    Download

    SERENITY™ Control Panel

    Two Way Alarm System

    Datasheet

    359.42 KB

    Download

    SERENITY™ Control Panel

    Two Way Alarm System

    User's Guide

    1.04 MB

    Download

    SERENITY™ Control Panel

    Two Way Alarm System

    Technician's Handbook

    2.19 MB

    Download

    SERENITY™ Control Panel

    Two Way Alarm System

    Kosher Certificate

    195.39 KB

    Download

    FW2-Icon KP

    Wireless Icon Multi-Users Keypad

    Datasheet

    237.43 KB

    Download

    FW2-Icon KP

    Wireless Icon Multi-Users Keypad

    Installation Instructions

    249.95 KB

    Download

    FW2-RPT

    Two Way Wireless Repeater

    Datasheet

    290.33 KB

    Download

    FW2-RPT

    Two Way Wireless Repeater

    Installation Instructions

    551.57 KB

    Download

    FW2-NEO

    Two Way Wireless PIR Detector

    Datasheet

    204.46 KB

    Download

    FW2-NEO

    Two Way Wireless PIR Detector

    Installation Instructions

    762.87 KB

    Download

    FW2-NEO

    Two Way Wireless PIR Detector

    Declaration of Conformity

    60.57 KB

    Download

    FW2-NEO INCERT

    Two Way Wireless PIR Detector

    Declaration of Conformity

    150.25 KB

    Download

    FW2-PIR-CRT

    Two Way Wireless curtain PIR detector

    Datasheet

    259.59 KB

    Download

    FW2-PIR-CRT

    Two Way Wireless curtain PIR detector

    Installation Instructions

    292.32 KB

    Download

    FW2-PIR-CRT

    Two Way Wireless curtain PIR detector

    Declaration of Conformity

    216.57 KB

    Download

    FW2-MAG

    Door/Window Magnetic Contact

    Datasheet

    147.01 KB

    Download

    FW2-MAG

    Door/Window Magnetic Contact

    Installation Instructions

    825.84 KB

    Download

    FW2-MAG-8F / FW2-MAG-9F

    Door/Window Magnetic Contact

    Manual-FW2-MAG-7101590

    400.96 KB

    Download

    FW2-MAG

    Door/Window Magnetic Contact

    Declaration of Conformity

    179.23 KB

    Download

    FW2-GBD

    Two Way Wireless Glass Break Detector

    Datasheet

    310.84 KB

    Download

    FW2-GBD

    Two Way Wireless Glass Break Detector

    Installation Instructions

    397.26 KB

    Download

    FW2-PIRCAM-OUT

    Outdoor PIR & Camera Detector

    Datasheet

    158.58 KB

    Download

    FW2-EDS-3000 AM

    Double PIR and Anti-Masking Outdoor Detector

    Datasheet

    169.94 KB

    Download

    FW2-SMK

    Two Way Wireless Smoke Detector

    Declaration of Performance

    563.17 KB

    Download

    FW2-Flood

    Flood Sensor

    Datasheet

    151.54 KB

    Download

    FW2-Flood-S

    Flood Sensor

    Installation Instructions

    337.48 KB

    Download

    FW2-Flood / FW2-Flood-S

    Flood Sensor

    Installation Instructions

    290.56 KB

    Download

    FW2-Flood

    Flood Sensor

    Declaration of Conformity

    178.96 KB

    Download

    FW2-Panic Watch

    Panic Device

    Datasheet

    183.79 KB

    Download

    FW2-Panic Watch

    Panic Device

    Installation Instructions

    195.28 KB

    Download

    FW2-Panic Watch

    Panic Device

    Declaration of Conformity

    217.11 KB

    Download

    FW2-Vesta

    Indoor Sounder

    Datasheet

    108.61 KB

    Download

    FW2-Vesta

    Indoor Sounder

    Installation Instructions

    555.23 KB

    Download

    FW2-Neptune

    Outdoor Sounder

    Datasheet

    106.56 KB

    Download

    FW2-Siren EXT

    Outdoor Sounder

    Installation Instructions

    1.13 MB

    Download

    Temperature Sensor

    ISM Temperature Sensor

    Installation Instructions

    452.92 KB

    Download

    FW2-RLY4

    Wireless Output Relay

    Datasheet

    299.16 KB

    Download

    FW2-RLY4

    Wireless Output Relay

    Installation Instructions

    471.15 KB

    Download

    FW2-RLY4

    Wireless Output Relay

    Declaration of Conformity

    259.04 KB

    Download

    DECT ULE PIR

    Pet Immune Motion Detector

    Datasheet

    115.60 KB

    Download

    DECT ULE PIR

    Pet Immune Motion Detector

    Installation Instructions

    369.72 KB

    Download

    DECT ULE PIR

    Pet Immune Motion Detector

    Declaration of Conformity

    477.80 KB

    Download

    DECT ULE PIR-S

    Pet Immune Motion Detector

    Datasheet

    116.68 KB

    Download

    DECT ULE PIR-S

    Pet Immune Motion Detector

    Installation Instructions

    384.08 KB

    Download

    DECT ULE PIR-S

    Pet Immune Motion Detector

    Declaration of Conformity

    477.80 KB

    Download

    DECT ULE PIR-CRT

    Curtain Motion Detector

    Datasheet

    99.24 KB

    Download

    DECT ULE PIR-CRT

    Curtain Motion Detector

    Installation Instructions

    412.24 KB

    Download

    DECT ULE PIR-CRT

    Curtain Motion Detector

    Declaration of Conformity

    477.78 KB

    Download

    DECT ULE PIR-EXT AM

    Outdoor Motion Detector with Anti-Masking

    Datasheet

    136.23 KB

    Download

    DECT ULE GBD

    Glass Break Detector

    Datasheet

    155.04 KB

    Download

    DECT ULE GBD

    Glass Break Detector

    Installation Instructions

    340.05 KB

    Download

    DECT ULE GBD

    Glass Break Detector

    Declaration of Conformity

    476.11 KB

    Download

    DECT ULE MAG

    Window / Door Magnetic Contact

    Datasheet

    102.18 KB

    Download

    DECT ULE MAG

    Window / Door Magnetic Contact

    Installation Instructions

    304.85 KB

    Download

    DECT ULE MAG

    Window / Door Magnetic Contact

    Declaration of Conformity

    477.79 KB

    Download

    DECT ULE MAG - NC

    Magnetic Contact

    Declaration of Conformity

    476.18 KB

    Download

    DECT ULE SMK

    Wireless Smoke Detector

    Datasheet

    91.32 KB

    Download

    DECT ULE SMK

    Wireless Smoke Detector

    Installation Instructions

    393.19 KB

    Download

    DECT ULE SMK

    Wireless Smoke Detector

    Declaration of Conformity

    476.12 KB

    Download

    DECT ULE SMK

    Wireless Smoke Detector

    Declaration of Performance Smoke DECT

    563.09 KB

    Download

    DECT ULE TMP

    Wireless Temperature Detector

    Datasheet

    137.66 KB

    Download

    DECT ULE TMP

    Wireless Temperature Detector

    Installation Instructions

    269.40 KB

    Download

    DECT ULE TMP

    Wireless Temperature Detector

    Declaration of Conformity

    477.76 KB

    Download

    DECT ULE FLD B

    Flood Detector

    Datasheet

    116.04 KB

    Download

    DECT ULE FLD B

    Flood Detector

    Installation Instructions

    257.73 KB

    Download

    DECT ULE FLD B

    Flood Detector

    Declaration of Conformity

    476.15 KB

    Download

    DECT ULE FLD

    Flood Detector

    Datasheet

    108.81 KB

    Download

    DECT ULE FLD

    Flood Detector

    Installation Instructions

    347.10 KB

    Download

    DECT ULE FLD

    Flood Detector

    Declaration of Conformity

    477.81 KB

    Download

    DECT ULE SASP

    AC Smart Plug

    Datasheet

    125.78 KB

    Download

    DECT ULE SPLG

    AC Smart Plug

    Manual-DECT-ULE-SPLG-Euro-7100980

    190.96 KB

    Download

    DECT ULE SPLG

    AC Smart Plug

    Installation Instructions

    224.00 KB

    Download

    DECT ULE SASP

    AC Smart Plug

    Declaration of Conformity

    332.55 KB

    Download

    DECT ULE SPLG

    AC Smart Plug

    Declaration of Conformity

    438.85 KB

    Download

    DECT ULE HUM

    Humidity, Temperature & Air Pressure Sensor

    Datasheet

    72.71 KB

    Download

    DECT ULE HUM

    Humidity, Temperature & Air Pressure Sensor

    Installation Instructions

    485.79 KB

    Download

    DECT ULE HUM

    Humidity, Temperature & Air Pressure Sensor

    Declaration of Conformity

    476.12 KB

    Download

    SH-CAM Verification Camera

    Two-way wireless CMOS camera

    Data sheet

    159.23 KB

    Download

    SH-I/O 2x2

    External two-way wireless device

    Installation Instructions

    328.61 KB

    Download

    SH-I/O 2x2

    External two-way wireless device

    Declaration of Conformity

    336.70 KB

    Download

    RUNNER™ Series

    Wired & Wireless Control Panel

    Installation Instructions

    2.89 MB

    Download

    RUNNER™ Series

    Wired & Wireless Control Panel

    User Guide

    978.50 KB

    Download

    RUNNER™ Series

    Wired & Wireless Control Panel

    Technician's Handbook

    1.80 MB

    Download

    SH-MAG2

    Door/Window Magnetic Contact

    Installation Instructions

    1.37 MB

    Download

    SH-MAG2

    Door/Window Magnetic Contact

    Declaration of Conformity

    258.98 KB

    Download

    SH-MAG-GT

    Magnetic Door/Gate Contact

    Installation Instructions

    1.06 MB

    Download

    SH-MAG-GT

    Magnetic Door/Gate Contact

    Declaration of Conformity

    259.00 KB

    Download

    FW2-KP

    Two Way Wireless LCD Graphic Keypad

    User Guide

    449.28 KB

    Download
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