Crow Group Privacy Policy

At Crow, We hold personal privacy in the highest regard and share your concerns about maintaining the integrity and privacy of the personal data collected. We are committed to protecting your privacy and ensuring that all personal data is handled with care in accordance with applicable law and used solely for the purposes outlined in this policy. 

This document sets out the privacy policy (“Policy”) of Crow Electronic Engineering Ltd. (hereinafter "Crow" or "Crow Group" or "We" or "Our"). It explains how We collect, use, and otherwise process your personal data in connection with your relationship with us whether as a current or potential customer (hereinafter "User" or "Customer") via any of Our platforms and products (Hereinafter: "Platforms") including:

  • When you visit, use, or register to use any of Crow’s website, www.thecrowgroup.com (the “Site”) or use any features or resources available on or through our Site
  • When you use, or register to use Crow’s mobile applications, (the “Applications”) or use any features or resources available on or through our Applications.
  • when you visit or interact with us via social media platforms;
  • when you register or extend your warranty or obtain services relating to your product from Crow or one of our third-party partners;
  • when you contact our customer service; or We contact you; or
  • when you use, visit, or interact with us via any other platform or interface.
  • When installers and service engineers will install and maintain Crow's product in your home.

Please review the entire Policy, it will give you a quick and clear overview of Our practices. 

Personal data refers to any data that can be used to identify a living individual. Different pieces of data can be considered as personal data if combined they can lead to the identification of a specific person.

Please be aware that different rules and practices may apply depending on the particular service, applications, webpage, or Platform you use. For each of these, a separate privacy notice or policy may be provided to explain how your personal data is collected, used, and protected in that specific context.

 

COLLECTION OF PERSONAL DATA, PURPOSES, AND LEGAL BASIS FOR PROCESSING

We receive and store any personal data you enter on Our Platforms, or that you provide us in any other way. The categories of personal data that We collect are described more particularly below.

Purpose

Personal data collected and processed

Legal basis

To improve the performance, features, and usefulness of the Platforms, including by providing helpful links.
  1. Usage Data – Time spent on the Platforms, Number of clicks on various links, Crashes, and bugs, detailed browsing history including the website visited prior to landing on our Platform, Date and time when our Platforms are accessed, browser type, and version, user behavior analytics, any other information regarding the use of the Platforms (Hereinafter: "Usage Data").
  2. Cookies Data – all data collected via the use of tracking technologies, including cookies and local storage such as user preferences, analytical data, and personalized content (Hereinafter: "Cookies Data").

Under our legitimate interest in improving the usefulness of the Platform.

To maintain and administer our Platforms and interfaces, to help us understand how our products are used in the home and for internal operations (including troubleshooting, data analysis, measuring usage, testing, research, statistical, and survey purposes).
  1. Technical and Device Data – Any data about the smartphones, mobiles, computers, or other electronic devices you connect to our products, website or app, Internet Protocol (IP) address, Geo-IP parameters, user agent string, device type, model, and operating system, network carrier, and connection (Hereinafter: "Technical and Device Data")
  2. Usage Product Data – Data regarding the usage and performance of our smart home products – it includes without limitation operational data from the device, the censoring environmental data collected by the product, and power usage statistics Hereinafter: "Usage Product Data")
  3. Usage Data.

Under our legitimate interest in enhancing the best functioning of our Platforms and products

Administer, maintain, improve, and personalize our products and services.
  1. Usage Data
  2. Usage Product Data 
  3. Technical and Device Data
  4. Cookies Data

Under our legitimate interest in administering, maintaining, and improving our products and services.

To contact us.
  1. Contact details

Consent

To deliver the products and services you have purchased.
  1. Delivery Details - Data relating to the delivery of our products to you, Contact Details, delivery address, and transaction and product details, purchased products (Hereinafter: "Delivery Details")

Performance of a contract.

To provide you with installation services, to process your warranty registration or extension, or ensure that We or Our partners can provide you with warranty or after-sales services (e.g. technical support, repairs, maintenance, etc.) including providing customer support and services covered by your product warranty (as applicable).
  • Contact details – Full name, e-mail address, phone number, country, and address associated with an account or order (Hereinafter: "Contact Details")
  1. Installation and service history -Records relating to the installation of our products at your home or property and information relating to the servicing of that product (Hereinafter: "Installation and Service History data")
  2. Delivery Details

Performance of a contract.

Test, enhance, update, and monitor the products and services, or diagnose or fix technology problems.
  1. Usage Data
  2. Technical and Device Data
  3. Usage Product Data
  4. Account Details

Under our legitimate interest of ensuring the proper functioning and improvement of products or services

To measure or understand the effectiveness of advertising we serve to you.
  1. Technical and Device Data
  2. Usage Product Data
  3. Cookies Data
  4. Contact Details

Consent

To conduct surveys, sweepstakes, contests, or other promotional activities
  1. Identifiable Data – Contact Details, personally identifiable data that you provide us with in writing or orally, records of the purchased product, and Social media data (Hereinafter: "Identifiable Data").

Consent

To customize your repeat visits to our Sites, Applications, and other Platforms and interfaces.
  1. Technical and Device Data 
  2. Usage Data
  3. Cookies Data

Under Our legitimate interest for the purpose of improving the efficiency of your usage of our Platform.

To ensure we keep our Platforms and interfaces safe and secure and to prevent fraud or any other criminal activity.
  1. Technical and Device Data 
  2. Usage Data
  3. Identifiable Data

Under our legitimate interest in the identification and prevention of fraud and clarification of criminal offences

To manage our relationship with you (or where relevant our partners/applicant partners), including communicating with you both generally and in response to inquiries.
  1. Identifiable Data
  2. User Data obtained by Platform chats
  3. Installation and Service History data
  4. Third-Party Identifiable Data - (e.g. professional contact details) relating to the contact employee(s) or representative(s) of distributor and reseller partners (and applicants applying to sell our products) as well as other third-party business partners (Hereinafter: "Third Party Identifiable Data")

Under Our legitimate interest in service improvement and maintaining effective communication and correspondence.  

To enforce our contractual rights, including without limitations, terms, policies, and legal agreements, to comply with court orders, applicable laws, and warrants and assist law enforcement agencies as required by law, to collect debts, legal infringements, and identity thefts, and to take any action in any legal dispute and proceeding.
  1. Identifiable Data 
  2. Usage Data
  3. Technical and Device Data
  4. Third Party Identifiable Data
  5. Cookie Data
  6. Delivery Details
  7. Installation and Service History Data

Our legitimate interest in enforcing our terms and policies

To defend in, initiate, or resolve disputes or legal proceedings and perform or enforce the agreements to which We are a party.
  1. Identifiable Data 
  2. Usage Data
  3. Technical and Device Data
  4. Third Party Identifiable Data
  5. Cookie Data
  6. Delivery Details
  7. Installation and Service History Data
  8. Crow account details – Username, password, and your Contact Details (Hereinafter: "Crow Account details")

Under The legitimate interest of our legal interests. 

When you download and use our Applications, you will be required to register and create an account.
  1. Crow Account details

Performance of a contract

To provide you with commercial and marketing information about our products and services and provide you with suggestions about our products that may interest you.
  1. Identifiable Data

Consent


Art 13.2 ePrivacy directive

To perform recall actions
  1. Contact Details
  2. Identifiable Data
  

To comply with a request from you in connection with the exercise of your rights
  1. All personal data collected

Compliance with legal obligation.

To disclose your personal data to our third-party partners
  1. Identifiable Data
  2. Contact Details 
  3. Usage products Data
  4. Usage Data
  5. Installation and Service History data
  6. Delivery Details

Performance of a contract.

 

Please note that you may browse Our Site as a website visitor to find out more about us but will not be required to provide us with any personal data in this instance unless you are otherwise notified.

 

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES 

We may share your personal data with third parties as described below:

    • Regulators and public bodies: We will follow lawful requirements by authorities to disclose personal data. We may need to disclose personal data in response to lawful requests by public authorities, law enforcement agencies, and regulators including to meet national security or law enforcement requirements or to comply with a court order or subpoena.
  • Service providers and advisors: We may disclose your personal data to companies that support our IT systems, and accountants, process payments, manage customer communications, and provide legal or financial advice.
  • Parties to a corporate transaction. We also reserve the right to share and transfer your personal data if we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, or reorganization). In such events, We will use commercially reasonable efforts to prevent such third parties from disclosing the personal data in contradiction with the terms of this Policy.

 

YOUR CHOICE

You may opt-out of our mailing lists and terminate your use of our Site and Applications.

We request and collect personal data that We need for the purposes that We describe in this policy.

At any time, you can stop using the Sites, Application, and other Platforms and interfaces and We will stop collecting any further personal data from, or about you through the Site, Applications, and other Platforms and interfaces. However, We will store and continue using or making available your personal data according to our data retention section in this policy. Additionally, We may continue to collect certain personal data you otherwise provide to us or one of our partners (such as for warranty registration, services, or customer support).

At any time, you can exercise your following opt-out options:

  • You may opt-out of our mailing list.
  • You may request that your personal data will not be shared with our third-party providers.

Please note that it may take up to ten (10) business days for your opt-out request to take effect and that certain opt-out requests may require us to terminate any account that you may have with us or limit your entitlements, for example, if transferring your details to a third-party provider is essential to provide a service such as provide warranty support.

 

ACCESSING YOUR PERSONAL DATA

At any time, you can request access to your personal data.

If you find that the personal data, We hold about you is not accurate, complete, or up to date, please provide us with the necessary information to correct it.

At any time, you can contact us at: Privacy@crow.co.il and request to access the personal data that We keep about you. We may ask you to provide us with certain credentials to make sure that you are who you claim to be and will make good-faith efforts to locate the personal data that you request to access.

To the extent that you are entitled to a right of access under the applicable law, you can obtain confirmation from us of whether We are processing personal data about you, receive a copy of that data, and subsequently:

  • Verify its accuracy and the lawfulness of its processing;
  • Request the correction, amendment, or deletion of your personal data if it is inaccurate or if you believe that the processing of your personal data violates applicable law.

We will use judgment and due care to redact from the personal data which We will make available to you, personal data related to others.

 

YOUR DATA SUBJECT RIGHTS UNDER EU DATA PROTECTION LAWS

For the purposes of this section, "Personal Data" has the meaning given in the General Data Protection Regulation ((EU 2016/679) ("EU GDPR") and the UK Data Protection Act (“UK GDPR”, together with the EU GDPR and for as long as they remain substantially similar, “GDPR”).

Data Subject Rights

 In addition to your rights under other sections in this policy, you have the following rights:

  • The right to be informed about the collection and the use of your Personal Data;
  • The right to know whether We are processing your Personal Data and to be provided with a copy of such Personal Data held by Us;
  • The right to request the rectification of your Personal Data, or completion if it is incomplete;
  • The right to erasure (to be forgotten) in certain circumstances;
  • The right to restrict the processing of your Personal Data in certain circumstances;
  • The right to data portability, which allows you to obtain and reuse your Personal Data for your own purposes across different services, where the Personal Data is processed through automated means and further to your consent or for the performance of a contract with Crow;
  • The right to object to the processing of your Personal Data in certain circumstances;
  • Rights in relation to automated decision-making and profiling;
  • The right to withdraw consent at any time (where relevant); and
  • The right to complain to a data protection supervisory authority of your habitual residence, place of work, or of an alleged infringement of the GDPR.

 

At any time, you can contact us at: Privacy@crow.com and send us a request to exercise your rights. Please note that when you send us such a request, in order to protect your personal data, We will need to verify and reasonably authenticate your identity and location. We may ask you to provide us with credentials to make sure that you are who you claim to be and may ask you for more details to better understand the nature and scope of your request.

We will respond to your request within a reasonable timeframe and notify you of the action We have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you have any concerns about the way We process your personal data, you are welcome to contact our privacy team at: Privacy@Crow.com. We will investigate your inquiry and make good-faith efforts to respond promptly.

 

INTERNATIONAL DATA TRANSFER

Crow is based in a jurisdiction that is considered by the European Commission and the United Kingdom to be offering an adequate level of protection for the Personal Data processed under GDPR. 

Due to the nature of our business, and as provided in the discolure to third parties section above, We may transfer personal data to third parties such as our service providers, and cloud hosting services as needed for the purposes outlined in this Policy. As a result, the Personal Data We collect may be transferred to and stored in countries outside of the European Union. We make sure that such third parties provide us with adequate confidentiality and security commitments in respect to the storage and processing of your personal data.

While privacy laws may vary between jurisdictions, Crow has taken steps to ensure that your Personal Data is treated by its affiliates and service providers securely and lawfully, and following common industry practices, regardless of any lesser legal requirements that may apply in their jurisdiction.

 

CHILDREN’S PRIVACY

We do not intend to collect personal data about under aged individuals. If you believe that We have collected such data, please contact us.

Crow’s Sites, Applications, products, or services are not directed or structured to attract children under the age of 16. As a result, Our Sites, applications, products, or services do not request or knowingly collect Personal Data from individuals under the age of 16. If you are a child or under the minimum age allowed to use Crow’s Site, Applications, and/or other platforms and interfaces under the laws applicable in your jurisdiction, you should not visit or use our Site, Applications, products, services, and/or any other platforms and interfaces.

If We learn that We have collected personal data of said individuals, We will delete that data as quickly as possible. If you believe that We have any such data, please don’t hesitate to contact us at: Privacy@Crow.com.

 

DATA RETENTION

We make every effort to ensure that your Personal Data is processed only for the minimum duration required to fulfill the purposes outlined in this Policy. Different types of personal data are retained for varying periods, depending on the purpose for which the personal data is collected and processed, our legitimate business needs, and legal or regulatory obligations under applicable laws. We maintain your contact information to stay in touch with you. 

Once the retention period ends, your personal data will be deleted. For additional information about data retention policies, you may contact our privacy team at Privacy@Crow.com anytime. Please note that We may retain your data without processing it, unless necessary, and only for the period required to fulfill legal obligations. 

Aggregated, non-identifiable data will be retained indefinitely, and We will make reasonable efforts to delete or anonymize any potentially identifiable data when it is no longer required. 

As long as you continue using our Site, Applications, platforms, interfaces, products, or services, We will retain your personal data, unless We are legally required to delete it or choose to do so at our discretion, in accordance with this Policy.

 

COOKIES AND SIMILAR TECHNOLOGIES

When you visit and use our Platforms, We collect personal data automatically using tracking technologies, including cookies, Pixels, SDKs, tags, web beacons, local storage, and other online identifiers and tools on our Website ("Cookies". 

Cookies are small files that a web server sends to a User's device when the User uses our Platforms.

This helps us to provide you with a good experience when you use the Platforms, to analyze trends, store and retrieve data from HTML pages, understand how you navigate around our Platforms, and also allows us to improve and customize our Platforms and the ways We communicate with You.

Every browser allows you to manage your cookies preferences. You can block or remove certain cookies, or all of them through your browser settings. Blocking or removing cookies will influence your User experience with our Service. 

For more information about cookies, how We use them, and how to manage your cookie preference, please see our Cookies Policy.

 

INFORMATION SECURITY

We take technical and organizational measures to ensure the personal data is processed in a manner that ensures appropriate security of data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures provide sound industry-standard security. However, although We make efforts to protect your privacy, We cannot guarantee that our Site, Applications, and other platforms and interfaces will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

 

DISPUTE RESOLUTION

Contact us at: Privacy@Crow.com or write to us for every request and complaint. We will make good-faith efforts to resolve any existing or potential dispute with you.

We do periodical assessments of our data processing and privacy practices, to make sure that We comply with this policy, to update the policy when We believe that We need to, and to verify that We display the policy properly and in an accessible manner.

If you have any concerns about the way We process your personal data, you are welcome to contact our privacy team at: Privacy@Crow.com or write to us at: Crow’s address as provided at the end of this Policy.

We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you.

 

CHANGES TO THIS PRIVACY POLICY

We will update our policy from time to time after giving proper notice.

This Privacy Policy may be updated periodically. Any changes We make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or by way of a pop-up on our Site, Applications, and other platforms and interfaces. We will indicate at the top of the Privacy Policy when it was most recently updated.

Please check back frequently to see any updates or changes to our policy. Any revision will be effective 30 days after such revisions have been posted or, as the case may be, notified to you. Note that if We need to adapt the policy for legal requirements, the new policy will become effective immediately or as required by law.

 

YOUR DATA CONTROLLER 

Controller 

Contact details

Crow Electronic Engineering Ltd.

12 Kineret St.

Airport City, 7010000, Israel


Please Contact us at: Privacy@Crow.com

 

CONTACT US

If you have any questions or comments about this Privacy Policy, please contact our Privacy Team at: Privacy@Crow.co.il or DPO@Crow.co.il




Last Updated: April 2025