Select below the Family Product, Category or Specific Product to read specifics FAQs.
What can the installer do when the user forgets its user code?
when the user forget his user code there are several things that the installer can do :
- If the system is disarmed and direct access to installer mode is enabled then get into installer mode and check the code
- If the system is armed you can use the upload/download software and then disarm , get the code and if needed change it.
- If the system is armed there is a second possibility, in the default configuration the key-switch is enabled, so you can simulate a key-switch by adding a 4.7K ohm resistor to the tamper input . This way you can disarm the system
- Another way to reach installer mode is the “back door “ option . If the installer enabled the back door option then you have to open the tamper , power up the system with a tamper opened and press “PROGRAM” than “ENTER” and the system enters installer mode.
What is wrong when an installer connects to the control panel with the upload/download software and there communication ( there is a connection , the rx tx leds are running ) but you can upload or download or enter real time monitor ?
This can happen if there is a security code defined in the system the code isn’t typed when you are connected , all you have to do is type the code.
If the installer replace the receiver board is there a need to learn the detectors again?
No , when you learn the detectors the radio code is saved in the control panel memory , and not in the receiver.
Is it possible to connect a second receiver to the control panel in case of bad reception areas , and if yes wont there be a double alarm ( one from each receiver ) ?
There is no problem to connect several receiver boards , for the control panel it is the same if it has one or 2 or 5 receiver on the buss. There will not be a multiple alarm from several receiver because there is a short lockout for the message from the receiver and the panel will only relate to the first one.
When you have several phone numbers defined the CP stops dialling after the first phone number ?
There can be two reasons for that , the first is if you disarm the system during the call , when the system is disarmed it finishes the call and doesn’t go on to the next numbers since the alarm is acknowledged , unless you are in Contact ID format then you have another dial to report disarm to the monitoring station.
Another possibility is in domestic/voice dialling format. Normally the auto kiss of is on then you cant put the option “stop if kiss-off” on since it will always be kissed-off since will never go next numbers.
I have defined a follow-up zone and have no delay when I enter , why?
When you define a follow up zone ( handover ) and a delayed zone , first the zone numbers should be following ( for example 1 &2 or 3 & 4 ) and second the delay time must be the same.
On the WAN:can we use the same server for the Receiver/Server software and the A-traq software (same IP address but two different port number)?
Receiver/Server which OS is compliant with?
Up to 10 users you can use windows XP , more then that you should use a server windows.
I need to integrate the TCP/IP Link module into a 10.0.0/24 (private) network. When adapting the ip address I got the following error message “Other than socket operation has been attempted”. What is the reason of this message?
On this version when you open the configurator you have 45 seconds to insert/modify the ip details
Behind 45 seconds causes disconnect and you get the socket message and then you to reconfigure again.
Could you tell me if I can select the language from the menu's keyboard elite 32/64 ?
The Elite-64 Keypad is only in English.
Is it possible to use ELITE-64 with FW-RCVR-8/4F ver 3.7 ?
ELITE-64 can't be use with FW-RCVR-8/4F ver 3.7.
FW-RCVR-4/8F ver 3.4 and 3.5 are compatible with the ELITE-64.
How to make a good installation?
The tips are:
Make sure to use a good power supply around 1.5A with 13V-30VDC. The protected area must be clean from metal and moving object the pool holding the unit must be well mounted to the ground with grounded connection to the ground and the (-) of the CSB200 in both sides. Make sure to keep the unit at list 2m' from metal fence use only a shielded cable and ground the shield to the ground in both sides (RX-TX) use the Digitool.
How to avoid communication errors?
The RS485 bus between controllers should be of a twisted pair type.
If the bus needs to run over a long distance (approx. 400m or more), and you are receiving communication errors, consider installing a 120Ohm resistor as a terminator at the - last (most distant) controller.
If the errors persist, then install another terminator at the nearest point (which is usually- but not always - at the RS232/RS485 converter).
The RS485 cable should be shielded with a copper-banded, high-quality shield, which should also be wired into the earth. This earth – which should not be wired to a 0v on the controller – should only be wired at a single point, usually at the RS232/RS485 end.
It is extremely important to make sure that the electrical earth is a good one, and electricians should have the correct equipment to check this. If you are not sure about the quality of the electrical earth, it is better to have the shield disconnected instead.